Situvista
SLBook a demo

Legal

Privacy Policy

Effective 27 October 2026

Situvista is a platform for dealers of pergolas, fences, carports and similar outdoor products. It turns a photo or a phone scan of a customer's yard into a 3D scene, lets the dealer place and configure products in it, and shares the result with the customer through a link. This policy explains what personal data Situvista handles, why, and what your rights are.

1. Who is responsible

Situvista is operated by:

XLAB d.o.o.
Pot za Brdom 100, 1000 Ljubljana, Slovenia
Registration number 1639714000, VAT ID SI15779092
Email: support@situvista.com

Situvista is used by companies ("dealers") and by their customers ("homeowners"). Who is responsible for your data depends on who you are:

  • Dealer staff (people who sign in to Situvista): XLAB is the controller of your account data.
  • Homeowners (people who receive a capture link or a quote link from a dealer, or fill in a dealer's configurator): the dealer you are in contact with is the controller of your data. XLAB processes it on the dealer's behalf, under the data processing terms in our Terms of Service. Questions about your data go to the dealer first; we help them answer.
  • Visitors to situvista.com: XLAB is the controller.

2. What we collect and why

Dealer staff

  • Name and email address. Your account, sign-in codes and links, invitations to your team. Basis: the contract with your company.
  • Passkey public key and the device name you give it (optional). Passwordless sign-in. Basis: contract.
  • Session data: IP address, browser or app version, time of sign-in. Keeping you signed in and security. Basis: our legitimate interest in a secure service.
  • Which companies you work in and when you last opened each. Showing you your companies after sign-in. Basis: contract.
  • Error reports: user ID, company ID, device and operating system, app version, crash details. Never your email address, never screenshots. Fixing errors. Basis: our legitimate interest in keeping the service working.

There are no passwords. You sign in with a code sent to your email, a link in that email, or a passkey. Sessions end after 7 days without use.

Homeowners

The dealer decides what goes into a project. Typically:

  • Name, email, phone and address, as the dealer entered them or as you typed them into the dealer's configurator, so the dealer can contact you and prepare a quote.
  • Answers you give in the dealer's configurator (product wishes, notes), for the quote.
  • Photos of your yard, uploaded by you or by the dealer, to build the 3D scene.
  • A phone scan of your yard: camera frames, the phone's motion, and its GPS position and compass heading during the scan. They build the 3D scene and place it on a map; the position tells us which way is north so the scene can show the sun's path.
  • The 3D scene, the designs, variants and quotes made in it, and the documents produced from them: the dealer's offer to you.
  • Capture links and quote links sent to you, so you can scan or view without an account.

You never need an account. Links contain a random token; anyone with the link can open it, so keep it private.

The legal basis is the dealer's: usually the steps leading to a contract with you (the quote you asked for). The dealer is responsible for having that basis and for telling you about it.

Visitors to situvista.com

The site sets one cookie, sv_lang, remembering the language you picked (one year). The sign-in page sets a session cookie when you sign in. There are no analytics or advertising cookies, and no tracking. "Book a demo" opens Calendly, which has its own privacy policy. Email to us is handled by our mail provider (below).

3. Who else sees data

We use these companies to run Situvista. Each is bound by a data processing agreement.

  • Amazon Web Services, EU (Frankfurt): database, file storage, API, email delivery. Static files of the websites are also cached on its content delivery network worldwide.
  • Sentry, EU: error and crash reports.
  • Apple: App Store distribution and the App Clip, under Apple's own privacy policy.
  • Migadu, EU: our mailboxes, including support@situvista.com.
  • Calendly, US: demo booking on the landing page, only if you book one.

Scans and photos are turned into 3D scenes on servers we operate in the EU. We do not sell data and do not share it with anyone for advertising.

4. How long we keep data

  • Scan inputs (camera frames, motion and location logs): 30 days after upload, then deleted. The 3D scene built from them stays with the project.
  • Projects (contacts, photos, scenes, designs, quotes, documents): until the dealer deletes the project, or 30 days after the dealer's contract with us ends.
  • Staff accounts: until removed by the company's administrator or at the end of the contract.
  • Error reports: 90 days.
  • Backups: up to 7 days after deletion.

5. Your rights

Under the GDPR you can ask for access to your data, correction, deletion, restriction, a copy in a portable format, and you can object to processing based on legitimate interest. Write to support@situvista.com. Homeowners should write to the dealer, who will involve us where needed; if you write to us instead, we forward your request to the dealer.

Deleting a staff account: ask your company's administrator to remove you, or write to support@situvista.com. We delete the account and its personal data; projects stay with the company.

You can complain to the Slovenian Information Commissioner (Informacijski pooblaščenec), Dunajska cesta 22, 1000 Ljubljana, www.ip-rs.si, or to the authority in your own EU country.

6. Security

Data is encrypted in transit and at rest. Access to a company's data is limited to its own members; our staff access it only to support you or to run the service. Files are stored per company and deleted with it.

7. Children

Situvista is a business tool. We do not knowingly process data of anyone under 16.

8. Changes

We post changes here and, for material changes, tell dealers by email. The date at the top is the current version.