Situvista
SLBook a demo

Legal

Terms of Service

Effective 27 October 2026

These terms govern the use of Situvista: the web platform at situvista.com, the dealer dashboard and studio, the Situvista iOS app and App Clip, and the capture and quote links (together, "the Service"). The Service is provided by XLAB d.o.o., Pot za Brdom 100, 1000 Ljubljana, Slovenia, registration number 1639714000, VAT ID SI15779092 ("we").

1. Who these terms are for

  • Dealers: companies that subscribe to Situvista. By opening an account or using the Service your company agrees to these terms. The person who accepts them confirms they may do so for the company. Where a dealer has a separate written agreement or order with us, that agreement prevails over these terms where they differ.
  • Staff: people a dealer invites to its Situvista account. They use the Service under the dealer's agreement.
  • Homeowners: people who open a capture link or a quote link, or use a dealer's configurator. Section 9 applies to them. Nothing else here creates a contract between a homeowner and us.

The Service is for business use. Consumer protection rules for distance contracts do not apply to the dealer subscription.

2. The Service

Situvista turns a photo or phone scan of a customer's site into a 3D scene, lets staff place and configure the dealer's products in it, produces quotes and documents, and shares the result with the customer through a link. The exact features depend on the plan and on which of the dealer's product lines we have set up.

We may change or improve the Service at any time. We will not remove a feature the dealer relies on without reasonable notice, except where required by law or security.

3. Accounts

  • Staff sign in with a one-time code or link sent to their email, or with a passkey. No passwords exist. Keep your email account and devices secure; what happens under your sign-in is your responsibility.
  • The dealer's administrator manages who has access and must remove people who leave.
  • Accounts are personal. Do not share them.
  • We may suspend an account that threatens the security or integrity of the Service, telling the dealer as soon as practicable.

4. Plans, fees and payment

  • Plans, their monthly limits (projects, scenes, storage, product lines) and prices are those on situvista.com or in the dealer's order. Prices exclude VAT.
  • A one-time setup fee covers building the dealer's product range into Situvista; it is quoted per dealer.
  • Limits are soft: passing one does not block work. Usage above the plan's limits is billed at the overage prices on the pricing page or in the order, at the end of the month.
  • Subscriptions are billed monthly in advance unless the order says otherwise. Invoices are payable within 30 days. We may suspend the Service after 14 days' notice of an unpaid invoice.
  • We may change prices with 60 days' notice; the change applies from the next billing period.

5. Term and termination

  • The subscription runs monthly, or for the term in the order, and renews automatically until cancelled.
  • Either side may cancel with 30 days' notice to the end of a billing period. We may end the agreement at once if the dealer materially breaches these terms and does not fix it within 14 days of notice.
  • On termination the dealer can export its projects and documents for 30 days. After that we delete the dealer's data, except what we must keep by law (invoices).

6. The dealer's data and responsibilities

  • The dealer owns the data it and its customers put into Situvista: contacts, photos, scans, scenes, designs, quotes and documents ("Dealer Data"). We process it only to provide the Service, as described in the Privacy Policy and in section 10.
  • The dealer is responsible for having the right to use the photos, scans and contact details it uploads, and for its staff capturing only sites where they are allowed to.
  • The dealer is responsible for informing its customers how their data is used (the Privacy Policy explains the Service's part), for the accuracy of its catalogue, prices and quotes, and for keeping capture and quote links private, since anyone with a link can open it.
  • Do not use the Service to store data unrelated to its purpose, to infringe anyone's rights, or to attack or overload it.

7. Our content

Situvista, its software, 3D runtime, designs and documentation are ours or our licensors'. The dealer gets a non-exclusive, non-transferable right to use the Service during the subscription. The dealer's logo, product catalogue and prices remain the dealer's; the dealer allows us to show them in its Situvista account and links.

8. Accuracy, availability and liability

  • Scenes, measurements and prices are indicative. A 3D scene is built from photos or a phone scan and is not a survey. Dimensions, placement, shade simulations and AR views help a customer decide; they do not replace a measuring visit, structural checks or building permits. Quotes are the dealer's and are subject to the dealer's own terms with its customer.
  • We aim for the Service to be available at all times but do not guarantee uninterrupted operation and offer no service level commitment unless agreed in writing. We announce planned maintenance where we can.
  • To the extent allowed by law, our liability under this agreement is limited to the fees the dealer paid in the 12 months before the claim, and excludes indirect losses, lost profit and lost data beyond what our backups restore. This does not limit liability for intent, gross negligence, or death or personal injury.
  • The iOS app is distributed through Apple's App Store. Apple is not a party to these terms and has no obligation to support the app.

9. Homeowners (links and the configurator)

If you open a capture link or a quote link, or use a dealer's configurator, you are using a tool the dealer operates with Situvista. The dealer is your contact for the quote and for your data. Links are private: share them only with people you want to see the quote. The App Clip and the web capture page send your photos or scan to the dealer's account; nothing is kept on our side for you personally beyond what the Privacy Policy describes. Using a link is free and creates no account.

10. Data processing terms

For Dealer Data that is personal data (the dealer's customers and staff), this section is the data processing agreement under Article 28 GDPR.

  • The dealer is the controller; we are the processor. We process the data only to provide the Service and on the dealer's documented instructions, which these terms and the Service's functions are.
  • Our sub-processors are listed in the Privacy Policy. We tell dealers by email at least 30 days before adding one; a dealer that objects on reasonable grounds may terminate without penalty.
  • We keep the data confidential, apply appropriate security (encryption in transit and at rest, access limited to the dealer's members and to our staff on need), help the dealer answer data subject requests and security questions, tell the dealer without undue delay of a personal data breach, and delete or return the data at the end of the agreement (section 5).
  • Data is processed in the EU. Any transfer outside the EU is covered by the EU standard contractual clauses or another valid mechanism.
  • The dealer may audit our compliance once a year by asking for our documentation or, where that is not enough, by an audit at a time agreed in advance and at the dealer's cost.

11. General

  • Slovenian law applies. Disputes go to the competent court in Ljubljana, after an attempt to settle them in good faith.
  • We may update these terms with 30 days' notice by email to the dealer's administrator. Continued use after that date means acceptance; a dealer that does not agree may cancel before it.
  • If a clause is invalid, the rest stays in force. These terms, the order and the Privacy Policy are the whole agreement.
  • These terms exist in English and Slovenian. If the two differ, the English version prevails.

Contact: support@situvista.com